Custom Collection – Unknown Escapes

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Mini FAQ

How Long Will My Item Take To Arrive?

Items to the UK, USA and EU are usually dispatched within 3-5 working days after which delivery will usually take a further 2-5 days. During peak seasons, such as around Christmas, these arrival times may be slightly longer.

Once the item is dispatched you should receive a tracking code allowing you to see when the estimated delivery date is.

For items outside of the UK, USA and EU please allow up to 14 working days before contacting us about your order.

Please note that we do not ship to: Russia or Russian controlled regions of Ukraine, Belarus, The Gaza Strip, Ecuador, Cuba, Iran, Syria and North Korea. This may not be a full list of regions we do not ship to so if you are based outside of the UK, USA and EU please contact us before placing an order.

How Can I Be Assured Of The Product Quality?

We understand purchasing from a smaller business can make people nervous or give the perception that the quality will be lower than larger brands.

At Unknown Escapes our aim to provide quality clothing for a reasonable price and build a relationship with our customers so that they make repeat purchases.

Our items are checked for defects before they leave the warehouse. Furthermore, we only work with suppliers who have shown consistent quality of work in the manufacturing process.

What If I Have An Issue Or Question About An Order?

If you have any questions about a product or the company before or after placing an order contact us at contact@unknownescapes.com

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